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Club Shop open for click-and-collect

8th February 2021

Online orders are still being fulfilled by club shop staff, with click-and-collect also available at Bootham Crescent.

The Club Shop is currently open Mondays and Thursdays (10am - 3pm) for click-and-collect orders only.

To purchase merchandise please visit our online store at www.ycfcstore.co.uk

 

Where is my order?

We don't offer a tracking service as we use Royal Mail 1st Class or International Standard delivery. Please refer to your automated shipping confirmation e-mail which details the date of your order's dispatch.

 

Mugs, Posters and Umbrellas

Unfortunately, we're unable to send these items in the post, as stated on each item’s page on our club shop website. Therefore your order automatically converts to 'click and collect' only (please see below for some options as a result).

 

Can I collect my order?

Our club shop will be open on Mondays and Thursdays, 10am - 3pm, for collection only, starting on Monday 8th February. Just come along with your order number and we'll hand it over. If someone is collecting on your behalf, they'll need to know the order number, name the order was placed under and the items to be collected. Please note that customers cannot enter the shop to enter due to lockdown restrictions; please knock at the door and a member of staff will greet you.

 

What can I do now?

There are several options for click and collect orders:

- Wait until the club shop is open and collect in person

- Request a refund of any item(s) we're unable to send in the post (mugs, posters and umbrellas) minus £3.99 delivery so we can post the other items to you

- Purchase delivery so we can send your order to you: https://ycfcstore.co.uk/products/delivery?_pos=1&_sid=6eabe950e&_ss=r (please note, this does not include mugs, posters and umbrellas)

- Request a full refund

 

Where is the club shop?

Presently we remain at Bootham Crescent, however as and when we move to The LNER Community Stadium we will publish all the relevant information on our club website and social media channels.

 

That still doesn't answer my question(s)

Please email clubshop@yorkcityfootballclub.co.uk

A member of our team will reply to your e-mail if it cannot be answered by any of the information here.

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